FILING A PRODUCT WARRANTY CLAIM

To expedite the filing process, login to My Account, navigate to My Orders, and click ‘Return’ on the order containing your damaged item. If you do not have an account, you can easily sign up with your email address.

Please complete the Claim Form in its entirety and be sure to include photos – if you are unable to provide photos, the claim process may be delayed. Once we receive your claim, our Claims Department will reach out within two (2) Business days with a resolution.

Please note, the defective product must be located in the Continental United States or shipping charges may not be covered by the warranty and must be paid for by the claimant.

ITEMS NOT COVERED UNDER WARRANTY:

  • Commercial use
  • Cosmetic issues
  • Boards purchased from vendors other than Lucid
  • Boards purchased in used condition
  • Any customer-initiated modifications to the surface of the board

 

PADDLE BOARDS 

1 Year Manufacturer Limited Warranty on all paddle boards  from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

THIS WARRANTY COMMITMENT FOR SURFBOARDS, PADDLE BOARDS,  DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
  2. Damage or defects caused by use outside of it’s intended purpose.
  3. Damage or defects caused by normal wear and tear.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
  5. Damage or defects caused by heel dents also known as pressure dings.
  6. Damage or defects caused by inappropriate storage in temperatures over 90°F.
  7. Damage or defects caused by over heating as a result of exposure to direct sunlight while not in use.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  10. Boards used in rental, commercial, or teaching environment.
  11. Damage to fin or fin box caused by impact to the fin.

PADDLES

90 Day Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (rocks, board, etc ).
  2. Chips, cracks or separation of the blade due to a result of impact with any object(s).
  3. Damage due to falling on the paddle.
  4. Paddle sinking.
  5. Damage or defects caused by use outside of it’s intended purpose.
  6. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  7. Damage due to normal wear and tear.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Improper installation of the handle.
  10. Breakage or damage as a result of over extending the adjustable shaft.
  11. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in rental, commercial, or teaching environment.

BAGS

1 Year Manufacturer Limited Warranty on all accessories, not including paddles, from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR BAGS DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Fading.
  2. Tears, rips or holes caused by collision or abuse
  3. Zipper damage caused by misuse or improper care and maintenance.
  4. Damage due to normal wear and tear.

LEASHES

60 Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR LEASHES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects due to use outside of it’s intended purpose.
  2. Damage due to normal wear and tear.
  3. Damage due to fin cuts.
  4. SUP leashes are not covered for use in the surf zone.